Why is my account empty after I sign up?
New accounts always start with zero products — you haven't lost anything. Upload a CSV, Excel file, or PDF sales report, or connect your POS, to add your first products.
Support
How can we help?
Check the FAQ below, or email us directly — a real person replies, usually the same day.
Email arav.stocksense@gmail.comBrowse by topic
Popular topics.
Importing your sales data
CSV, Excel, and PDF uploads — what format to use and how column mapping works.
Go to ImportConnecting your POS
CSV sales export works for any POS. Connect a supported POS when enabled for catalog sync.
View POS guideHow forecasts are calculated
Holt-Winters smoothing, safety stock, and reorder priority explained.
See how it worksAnswers
Frequently asked questions.
How much sales history do I need for a forecast?
Three months gives you a usable forecast. A full year unlocks seasonal patterns in the forecast.
What file types can I import, and is there a limit?
CSV, Excel (.xlsx/.xls), and PDF sales reports — up to 500 rows per upload. StockSense maps your columns automatically before saving anything.
I re-uploaded a product and its history changed — did I lose data?
Re-importing a product (matched by name) merges the months in your file into its existing sales history by default — matching months are updated and everything else is preserved, so you don't need to re-upload full history every time.
Which POS systems sync automatically?
Connect a supported POS when enabled for your account to sync catalog items. CSV sales history works for any POS, on any plan.
Why did my safety stock or reorder quantity change on its own?
Safety stock is reliability-based: StockSense backtests each product's forecast accuracy and adjusts the buffer as more sales data comes in, with no manual input needed.
I forgot my password.
Use the "Forgot password?" link on the sign-in page to reset it yourself — we'll email you a reset link.
How do I delete my account and data?
Email us and we'll delete your account and all associated data within 7 days. See our Privacy Policy for details.
Email arav.stocksense@gmail.com with your account email and what you're seeing — screenshots help. We reply same-day.